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    Nagwa Limited
    Role Title
    Community Manager


     Start Date    Jun 21, 2020

     End Date      May 13, 2022

     Description
                        Review and moderate all user-generated content, private messages and
                        user profiles within comments, images, links, videos and audio, liaising with
                        the rest of the team where required.
                        Replying to all the reviews on 6+ applications on google play and apple
                        store.
                        Creating FAQs sheets for the popular queries of our different clients.
                        Respond and follow-up to queries and provide prospects with prompt and
                        professional information on our product while deploying soft selling skills
                        proactively.
                        Manage the banned user process, and track and remove previously banned
                        users.
                        Produce reports on relevant moderation statistics, issues and outcomes.
                        Assisting in creating content for LinkedIn under the umbrella of employment
                        branding.
                        Collecting media material (specially reels) for our social media platforms.
                        Planning the influencers campaign from A to Z.
                        Acting as the public relations specialist between the company and the
                        influencers.
                        Finalizing the scripts, captions and giveaways delivery for the influencers.
                        Assisting in email marketing content creation.
                        Assisting in analyzing the marketing behavior of the competitors.
                        Acting as project manager assistant during the International book fair for
                        Nagwa Readers booths.




    Knowledge Officer
    Role Title
    Content Marketer
Start Date    May 15, 2022

End Date      Current

Description
                   Design content marketing strategies and set short-term goals.
                   Undertake content marketing initiatives to achieve business targets.
                   Produce high-quality content by collaborating with design and writing teams.
                   Create an editorial calendar, delegate tasks, and ensure that deadlines are
                   met.
                   Regularly deliver engaging content.
                   Edit, proofread, and improve the content.
                   Ensure a strong web presence on various channels.
                   Generate ideas to increase customer engagement.